Effective Communication & Assertiveness

Establishing your personal communication style and identifying how it impacts on others will have a positive effect on you and those around you. Delegates will learn the essential skill of communication and how to use their style to influence others, remain in control and develop self confidence when managing personal interaction.

Key Objectives

After attending this course delegates will understand:

• The types of communication including oral, written, visual, electronic along with the advantages and disadvantages of each
• Overcoming barriers to effective communication
• Recognising how to be assertive without demonstrating aggresive behaviour
• Handling difficult people in a postive manner
• Using feedback to check effectiveness of communication

Course Outline

• Types of communication
• Understand barriers to effective communication
• Body language and its importance
• Develop questioning skills and active listening
• Differentiate between assertive and non assertive behaviour
• Know the barriers to assertiveness
• Handling difficult people assertively
• Using feedback to check the message has been understood

Key Benefits

• Improved communiation skills
• Strategies for dealing with difficult people
• Reduction in the barriers to successful communication
• Know what assertive behaviours are
• Application of questioning techniques