Managing Difficult People

This course is designed for any personnel who want to understand how to effectively manage difficult situations and challenging people.

Key Objectives

After attending this course delegates will understand:

• Recognising the value of group cohesion
• The causes of conflict within the team
• Strategies for dealing with dificult people

Course Outline

• Developing and maintaining group cohesion
• Recognising a range of difficult situations
• Understanding how confilct may develop
• Understanding how difficult situations may be resolved
• Effects of conflict on performance / individuals
• Minimising and resolving difficult situations

Key Benefits

• Reduction in unwanted behaviour
• Options to resolve different situations
• A more harmonious working environment