Professional Negotiation Skills

Agreements are reached through give and take with negotiations taking place across all walks of life, with clients, suppliers and colleagues . The success of which depends entirely on the effectiveness of the negotiation and communication process. Delegates will increase self-confidence in negotiating with others and develop an awareness of common pitfalls and ways to avoid them.

Key Objectives

After attending this course delegates will understand:

• Tactics for successful negotiations
• Effective preparations
• The needs and interests of all parties
• Ensuring a win-win situation
• The art of influence and persuation
• Developing acceptable proposals and concluding business

Course Outline

• Preparing to negotiate
• Influencing strategies
• What and when to trade
• Overcoming objections
• Effective use of benefits & selling points
• Recognising buying signals
• Moving to agreement
• Closing negotiations techniques

Key Benefits

• Maximised sales potential
• Profitable sales
• Satisfied customers
• Clear negotiation strategy