Telesales – Getting Results

Selling over the telephone is a competitive field, so give your sales team an added advantage and maximise the success of those calls. This course will provide delegates with the confidence to stay motivated, handle objections and increase the quality of their sales presentations.

Key Objectives

After attending this course delegates will understand:

• Planning calls and canvassing campaigns
• Opening sales calls
• Securing appointments with key decision makers
• Overcoming objections
• Dealing with rejection
• Maximising appointments

Course Outline

• Using voice to project personality
• Planning calls and canvassing
• Structuring sales calls
• Getting past the ‘gate keeper’
• Securing appointments
• Determining purchasing authority
• Understanding competitive advantage
• Closing the sale
• Staying motivated and handling rejection

Key Benefits

• Increased sales
• Systematic, planned approach maximising time and resource
• Good customer relations
• Enhanced company profile
• Understanding customer wants and needs