In January 2013, Daniel McGhie joined CWT Chamber Training as part of the Sector-based Work Academy scheme, and started a Level 1 Award in Developing Customer Service Skills.
The course, which also includes employability skills, is aimed at people who are over 19 years of age, unemployed and are referred by the JCP Advisers. Dan had been out of work for over a year when he started the course and feels that his time with CWT Chamber Training played an important part in him securing his current part-time bar work at the Devonshire Arms, Coventry.
More confidence, more skills and more opportunities
Dan said 'The course helped me to develop my Customer Service skills, which I now use on a regular basis as a bar member at the Devonshire Arms. The employability skills which include CV and interview skills also helped me to feel more confident in my search for work."
As part of his new employment, Dan is planning to begin team leader training in the near future with a view to being employed full-time.
Developing Customer Service Skills
The course, which runs on a part-time basis over 3 weeks, is designed to help people who have an interest in working in Customer Service settings.
The Employability Skills offered on this course can help people to:
- develop their search for work,
- develop a professional CV,
- write cover and speculative letters,
- work through application forms, and
- learn valuable interview skills.
Sector-based Work Academy
Sector-based work academies are one of the 'Get Britain Working' measures which form part of the wider Jobcentre Plus Employer Offer (Department for Work & Pensions).
They were introduced in England in August 2011 and are driven by demand to meet the requirements of customers and employers.